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Privacy Policy PDF Print E-mail

Our Privacy Policy governs information that is collected through thewillcox.com, our company, The Willcox, or through the site, software and other services offered through the site.

Please read the Privacy Policy carefully. It explains what personal information is gathered from you, and when and how this information is used. Our Terms of Use explains the legal obligations of The Willcox and you, the user, and also outlines what you can and cannot do while accessing the site and services.

Acceptance of Privacy Policy

BY ACCESSING OUR SITE AND USING THE SERVICES, AND ANY OF THE UPDATES THEREOF, AND BY PROVIDING OR SUBMITTING INFORMATION THROUGH OUR SITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, DO NOT ACCESS OUR SITE, USE THE SERVICES OR PROVIDE ANY INFORMATION THROUGH THIS SITE.

Your Privacy

We understand that your privacy is important to you. At The Willcox, we believe that our online visitors have a right to know our practices regarding the information we may collect when you access or use our services. Other Web sites that are linked to/from The Willcox site and entities that may deliver services for The Willcox may have different policies that apply to their collection and management of information; therefore, please review the privacy policy notices on their respective Web site carefully for details. In addition, our advertising partners may collect and manage information differently, so please refer to their policies for more information.

The Information that We Collect

From time to time, we may ask for certain personal information from you so that you may enjoy our services. Generally, we collect information in the following ways: when you submit information through your registration, and account; when we receive information through our services and third-party providers or advertisers; and when we receive information submitted by you either by phone, or e-mail.

We will collect your personal Information such as name, e-mail address, physical address, and phone numbers when you register for our site. This information and other information you provide will be collected, used, and disclosed as outlined herein. Unless otherwise indicated, information provided will not be associated with your personal information and if disclosed or used by us, such information shall be in anonymous or aggregate form.

Why We Collect this Information

We collect information for a variety of reasons, including administration of our site and services, our effort to inform you of discounts, updates services services, and new products that may interest you. When you submit personal information to us, you understand and agree that The Willcox may access, store, and use your account and personal information. You consent to the transfer of your information to and within the United States or other countries for processing and storage.

Our Use and Disclosure of Your Information

The Willcox will use your personal information only for that specific purpose for which you submitted such personal information. We DO NOT sell or rent any personal information about you to any third party without your permission. Unless otherwise indicated, personal information provided by you to The Willcox is for the internal use by us only and for the purposes described in this Privacy Policy. We may disclose your personal information we collect to companies that perform services on our behalf to fulfill order requirements, payment processing, or administrative requirements.

Our Security Procedures and Your Privacy

The Willcox takes great care in maintaining the security of your personal information, and preventing unauthorized access to it, through the use of commercially reasonable technology and internal procedures. Although we take great care in maintaining the security of your personal information, we do not guarantee that unauthorized access will never occur.

Notice of Sharing

We may share your personal information or other information under the following circumstances: (a) within The Willcox, including our employees, and agents; (b) with third parties with your consent; (c) if we believe in good faith that it is required by law, legal process or court order; (d) as may be required to respond to an inquiry, request or complaint that you have made; (e) to persons or companies that we engage to carry out or provide support for the operations of its business (which may include customer support services, hosting, and e-mail service providers); or (f) if we believe in good faith that it is necessary to protect the personal safety, property, or interests of you, our users, the public, our licensors, the services, or ourselves. We will share aggregate information and/or anonymous information about our users and visitors with advertisers, business partners, sponsors, and other third parties.

Advertising, Marketing and Promotions with Others

We may disclose anonymous or aggregate information to advertisers, business partners, sponsors, or other third parties but we WILL NOT disclose any information that could be used to personally identify you through Personal Information unless it is disclosed herein. The anonymous or aggregate Information may be used to gauge the usefulness and popularity of our Web pages, or certain links to or from our site. During those times when we participate in promotions in conjunction with other companies, with the intent to share personal information, we will indicate this in the promotion or advertisement.

Use of Cookies and Other Technology

Cookies. Cookies are pieces of information that some Web sites transfer to the computer that is browsing that Web site and are used for record-keeping purposes at many Web sites. The use of Cookies makes Web surfing easier by performing certain functions such as saving your passwords, background information, and your personal preferences regarding your use of the particular website. Many consider the use of Cookies to be an industry standard. Your browser is probably set to accept Cookies; however, it may be set to block acceptance of cookies, erase Cookies from your computer hard drive, or receive a warning before a Cookie is stored. If you would prefer not to receive Cookies, you can alter the configuration of your browser to refuse, erase, or to warn you of the use of Cookies. If you choose to have your browser refuse Cookies, it is possible that some areas of website that use Cookies will not function properly when you view them and your online experience will be limited.

We use Cookies to administer the site and to track surfing habits. Our site collects personal information under the following situations: (1) to the extent that you provide Information to us in an e-mail message, or through your account; (2) to the extent that your Web browser provides information to our Web server, like the site you linked from, the identity of your Internet service provider, or the type of browser you are using; (3) to the extent that you provide personal Information to us in a CGI form (for example, when you subscribe to our electronic marketing messages); and (4) through our Cookies placed by Dirt Road Media.

GIF Files. We may use pixels, or transparent GIF files, to help manage online advertising. These GIF files may be provided by our ad management partner and enable it to recognize a unique Cookie on your web browser, which in turn enables us to learn which advertisements bring users to our site. The Cookie was placed by us, or by another advertiser who works with our ad management partner. With both Cookies and spotlight technology, the information that we collect and share is Anonymous Information, which may be shared in aggregate form, and it is not Personal Information and therefore does not contain your name, address, telephone number, or email address.

Monitoring Scripts. The Willcox may use certain third-party Web analytics software in order to monitor the use of its Web site. If a user accepts a chat, the monitoring script will capture pre- and post-chat surveys that are submitted by such users, as well as the user’s IP address and browser version; however, the third-party Web analytics software provider should not use any of this data other than to administer our site and services.

If you have concerns about cookies or GIF Files, or need assistance on how to enable the cookies on your system, please contact us.

Third Parties, Advertisers and Affiliates: Collection and Use of Your Information

We do not provide personal information to these third parties without your consent. However, this does not mean that they don’t collect data. Advertisers use various technologies, including but not limited to cookies, beacons, and GIFs, (see above) to collect and share your non-personally identifiable information. For example, if you click on an advertisement on our site that links to a third party’s Web site (banner ad), then our Privacy Policy will not apply to your personal information collected on that third party’s Web site and you must read the Privacy Policy posted on that site to see how your personally identifiable information will be handled. Our Privacy Policy does not apply to, and we cannot control the activities of other advertisers, service providers, or Web sites. Our third-party providers include HostMonster. Our e-mail service provider is Mail Chimp.

CAN-SPAM Compliance

If you have registered with thewillcox.com, you consent to allow us to contact you to provide you with information concerning your account, and your use of our services. E-mail contact, for example, may include newsletters. If you have indicated that you would like to be contacted regarding other services and promotions, we may also contact you with commercial information about products, services, promotions, or other activities or offerings that may be of interest to you. Additionally, with each commercial communication you receive from us, you will be given the opportunity to indicate that you wish to “Unsubscribe” from receiving such future communications. By requesting that we send an email to a Friend, through the “E-mail a Friend” button, you understand that you are required to send an authentic e-mail address that is being used solely for the purpose of providing information about thewillcox.com to your known friend, who would not object to receiving this e-mail.

Opt Outs

You may choose to opt out of receiving cookies through your browser settings. You can opt out of other network advertising and third party ad servers’ cookies either directly with the site or through the Network Advertising Initiative opt-out page.

Information Provided to Customer Service

Whenever you communicate with customer service, you understand: (i) that a customer service representative may view and make changes to your personal information in order to provide the assistance that you need; and (ii) that a customer service representative may reply to you via e-mail, or phone.

Legal Disclosures

We may disclose information we have collected from and about you (including personal information) if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend the rights or property of us, the users of our services, or third parties.

Reviewing and Changing Your Personal Information

If you want to make changes, amendments and/or deletions to your personal information with The Willcox, please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please note that we may be prohibited from deleting certain personal information due to an applicable court order, statute, law or regulation. We may store your Personal Information that we have collected from or about you, and this information may remain in our archives.

Age and Minors and COPPA

Our site is directed at those who are over the age of 18. If someone is under the age of 18, they should only use this Site with the supervision of a parent or legal guardian. We do not knowingly collect or maintain Personal Information from individuals who are under 13 years of age, and no part of our Site or Services are designed to attract people under the age of 13.

Privacy Policy Updates

The Willcox reserves the right to change this Privacy Policy at any time. This Privacy Policy may change as new features are added to our site or services. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on the site. The most recent version of our Privacy Policy is always available from the bottom of most pages on the site. In case of any material changes to the Privacy Policy, we will replace the “Privacy Policy” link on the home page of the Web site with a link titled “Privacy Policy Updated xx/xx/xxxx” for no less than thirty (30) days. All changes to the Privacy Policy will be effective when posted, and your continued use of any of the services after the posting will constitute your acceptance of and agreement to by bound by, the changed terms. It is your sole responsibility to periodically revisit and review our Privacy Policy for updates. If you have any questions about privacy, please contact us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Subsequent Owner of The Willcox by Merger/Acquisition

In the event that The Willcox experiences a business change, such as a merger, acquisition or sale, your personal information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of The Willcox, or its assets may continue to use your personal information as set forth in this Privacy Policy. You hereby consent to us sharing your personal information under the above circumstances.

Contact Information

If you have any questions or comments about our personal information practices or about this Privacy Policy, write to us at 100 Colleton Avenue
Aiken, SC 29801 or call (803) 648-1898.